Yes, you can reconnect with an old client and get referrals -- just do it the right way. But the reconnecting is your first task while holding off on the requests. Read More
There are two times when you may want to turn to the forgotten telephone or to just walking down the hallway and talking to someone face-to-face. Read More
Sumer Morenz of D&B Digital TV visits the shopping district of Walnut Creek, Calif., to ask everyday consumers to list their biggest customer service pet peeves. Read More
The concept of inviting people to your inner circle may seem simple on the surface, however, it's not only important who you as but also how you ask. Read More
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